Go Live Data Ltd, 12578055 (us, our, we, Go Live Data) is committed to protecting and respecting your privacy. This Privacy Policy explains the basis on which personal data we collect from you or from public sources will be processed by us. Where we decide the purpose or means for which this personal data is processed, we are the "data controller." We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679. You have the right to object to us processing your personal data for direct marketing purposes. Please see paragraph 7 below for more details on how to do this.
This Privacy Policy explains the following:
Please note that we do not knowingly collect personal information about children.
Where this Policy refers to 'personal data' it is referring to data about you from which you could be identified - such as your name, your email address and your contact details. It does not refer to any purely corporate data from which an individual cannot be identified, such as company names, company numbers or company social media accounts.
We collect and process the following data, which may include your personal data.
Go Live Data's Website: If you contact us about our services or request a demo on our website, the forms you complete or the emails you send may include information about you, such as your full name, your email address, the organisation on behalf of whom you are contacting us and your enquiry.
Analytics on the Website: Our website uses cookies and other mechanisms to collect and log analytical information, to help analyse use, to compile statistical reports on use of our website and to improve our website and marketing. To find out more about the use of cookies and adjust your cookie preferences, please see our cookie policy here.
The following data may be collected:
Go Live Database: Go Live Data gathers current and historic business contact data. The data collected about individuals on the Go Live Database comprises:
We also hold data in respect of your employer company such as its name, alias, size, industry, website and industry.
We only ever collect or process personal data in the context of your corporate or professional capacity, for example we might process your company email address (e.g. john.doe@go-data.com) but we will not process your personal email address (e.g. john.doe@gmail.com).
We collect personal data from multiple public sources, including Companies House, company websites, and corporate social profiles. Go Live Data does not collect sensitive personal data.
3.1 Consent
On some occasions, Go Live Data processes your data with your consent. You have the right to withdraw such consent at any time and we will cease to process data after consent is withdrawn.
3.2 Legitimate interest
Go Live Data processes your personal data when it is in our or our clients' legitimate interest to do so and when these interests are not overridden by your rights. Our and our clients' legitimate interests include: having information about potential business customers organised in one searchable database, having access to up-to-date and complete information; enabling clients to only reach out to relevant contacts, being able to generate and contact potential B2B leads in order to undertake forms of B2B marketing, having access to aggregated statistical insights for the purpose of understanding patterns and trends.
3.3 Necessary because of a legal obligation
Go Live Data may process your data to comply with our legal and regulatory obligations e.g. preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies.
3.4 Necessary to fulfil an obligation under a contract
Go Live Data may process your data where we have a contract with the individual and we need to process their personal data to comply with our obligations under the contract.
We may share your information with the following:
4.1 Our companies
Access to personal data within Go Live Data and our group of companies is restricted to those individuals who have a need to access the information for our business purposes.
4.2 Go Live Data clients
We may share personal data with our clients or their customers as part of the offering of our services. Go Live Data provides limited access of its database. Go Live Data clients or their customers may use the data to contact individuals on their business telephone, at their business email address, through other electronic mail or through targeted display ads on social networks in order to market products and/or services.
Please note that in making available the data to its clients, Go Live Data is processing such data as a processor on behalf of the client, who is acting as the controller. Clients will likely have their own privacy policies and opt-out options, and we recommend you review them. Where Go Live Data has made personal data available to it clients, the client privacy policy should list Go Live Data as a data source.
4.3 Suppliers, subcontractors, service providers
We keep your information confidential, but may disclose it to suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they have agreed to safeguard this information.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
4.4 Government authorities
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
Go Live Data Website: We may process your personal data for the following purposes:
Go Live Data Database: We may use your personal data on the Go Live Data Database for the following purposes:
We also process personal data to comply with our necessary legal and regulatory obligations. These include preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies.
All content: If you send us objectionable content or otherwise behave in a disruptive manner when using our website, we may process personal data included in your messages to respond to and stop such behaviour. Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your personal data to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
If you do not wish for your personal data to be used in the Go Live Data Database for the purposes set out above, please email dpo@go-data.com.
Where you receive a marketing email from us, and you would like to be removed from that mailing list please let us know by clicking unsubscribe at the bottom of any marketing email that you receive from us.
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest.
To make a request, please contact us using the above contact details, addressed to the Data Protection Officer.
7.1 You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected.
We will use reasonable efforts to the extent required by law to supply, correct or delete personal data held about you on our files (and with any third parties to whom it has been disclosed to).
7.2 Object to us processing data about you
You can ask us to restrict, stop processing, or to delete your personal data if:
7.3 Obtain a machine-readable copy of your personal data, which you can use with another service provider
If we are processing data in order to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
If you request, Go Live Data will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
7.4 Make a complaint to a Supervisory Authority
If you are unhappy with the way Go Live Data is processing your personal data, please let us know.
If you do not agree with the way we have processed your data or responded to your concerns, or if you do not think we are handling your personal data adequately, you have the right to lodge a complaint with the Information Commissioner's Office. Further information, including contact details, are available at https://ico.org.uk
We will hold your personal data for as long as is necessary for the relevant purpose.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We do not knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at dpo@go-live.com. We will delete such information from our files within a reasonable time.
Go Live Data is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold. We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal data.
Our security measures include:
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Your personal data which you supply to us is generally stored and kept inside the European Economic Area (EEA). However, due to the nature of our global business and the technologies required, your personal data may be transferred to third party service providers outside the EEA, in countries where there may be a lower legal level of data protection.
Where we transfer your data outside of the EEA, we transfer the minimum amount of data necessary, anonymise it where possible and we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and the European levels of data protection. If you would like to find out more about these safeguards, please contact us.
We will notify you of any changes to this Privacy Policy by email and/or notice on the website, as appropriate.
Last updated February 2024.
Go Live Data Ltd, a company registered in England and Wales as a limited company under number 12578055, with its registered office at 47 Newton Street, Manchester, England, M1 1FT.
If you wish to contact us in relation to this privacy policy please contact us at dpo@go-data.com.
